Shipping and Delivery
Customer Service
Your order is as important to us as it is to you. Our in-house Client Success department will be happy to assist you with any queries or other issues relating to your order. Please email us or call us at 877-510-5603 during standard business hours 9am-5pm Central M-F, and a representative will be in touch with you.
Remember, all queries are answered in the order in which they are received, and as a result, delays occur from time to time. Requests made outside of standard weekday business hours will be addressed as soon as possible.
Shipping Policy
All orders are normally processed and shipped within 12-36 hours, except for peak holiday times which may be slightly longer. Once your order has finished processing and it has formally shipped our system will immediately send you both an SMS text message and an email to your registered account email address which will contain your tracking number as well as a live link to track your order.
All orders (domestic and international) are sent via UPS, OSM Worldwide or USPS Priority Mail (2-4 days for US based orders once shipped) or UPS Express (1-2 days for US based orders once shipped depending on your postal delivery zone).
We offer free shipping on all orders over $99. Our free shipping option utilizes First Class US Postal mail and can take from 5-7 business days. Packaging for all orders is generic and discreet for your privacy.
We currently ship internationally via DHL Global Mail with tracking to USA, Canada, Europe, The United Kingdom, Asia, Australia, The Philippines, South Africa, The Middle East, Central and South America and most worldwide destinations.
Please allow 6-15 days for international shipments to arrive. The customs clearance process varies from country to country and is beyond our control.
Return Policy
PPS may accept returns of merchandise purchased directly from our site only when all of the following conditions are satisfied:
- The merchandise must be received by PPS within 30 days of your purchase, no returns will be accepted after this time period.
- You must provide your order number as received when your order was placed through the Site.
- Apparel and Accessories: Apparel and accessories must be unworn, unwashed and in good condition with all original tags and labels attached to the item and in the original packaging
- Dietary Supplements and other consumable products: Dietary supplements and other consumable product returns are only accepted if it was purchased through proteinpowershop.com for which 75% or more of the product is unused
- Because of the nature of the product no returns accepted for any partially used Lipotropic products. Lipotropic products must be unused / sealed to be eligible for a refund.
If you need to make a return, please call us during normal business hours (9-5 Estern Time M-F) before sending the merchandise back. You will be asked to provide your Purchase Order number as received when an order was placed on the Site. Once we determine that your merchandise is eligible for return (see Return Policy), you will be issued a Return Authorization Number and given instructions on how to complete the process.
All reimbursements will be made to the credit or debit card used for the original purchase. Please allow up to 2 billing cycles for the reimbursement credit to appear on your statement.
Damaged, Lost or Stolen Merchandise
We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately and a representative will contact you. We are not responsible for lost or stolen merchandise.
Promotional Items
All sales are FINAL on any promotional items sold on or distributed by proteinpowershop.com. We will not accept any returns of promotional items for any reimbursement whatsoever.
Back Orders
Although every attempt is made to maintain inventory on all of our products, there’s a small chance that supply may not always keep up with demand. In this event, you will receive an email letting you know of your partial credit due to the out of stock item. We cannot hold pre-authorizations for an extended period of time and therefore any out of stock items will be cancelled off the order. We only charge for the items shipped.
Delays
Orders are typically shipped within 12-24 business hours. Once shipped, you will receive tracking information to your email address provided at the time of order. If an email receipt is not received, contact us for verification. Be advised that shipping delays sometimes occur with our carrier, and are therefore beyond our control. Please allow up to 7 to 12 business days for delivery.
Prices & Availability
Prices and availability of all products are subject to change without notice.
